WFM Executive BPO Jobs in Cebu

Gratitude Inc

2739 Views

19 hours ago

2-3 Year(s)

Cebu Central Visayas

Job Description

Key Skills

WFM System WFM tools BPO industry WFM.

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Job title: WFM Executive

Process: Airline

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K-32K

QUALIFICATIONS:

• College Graduate/UG of 2 years (completed 4 sems) of any field

• Knowledgeable in reporting and analytics and has a background in RTA/MIS

• Must be knowledgeable in handling different WFM tools

• Availability: ASAP joiner is an advantage

• Work Set up: On-site

PRINCIPAL RESPONSIBILITIES:

• Prepare and maintain headcount and capacity planners for processes assigned.

• Preparing forecasts for volume, productivity and shrinkage

• Preparing monthly reports for individual accounts

• Validate production and non-production hiring and/or internal movements.

• Analysis of scheduling outputs and recommend changes whenever necessary.

• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.

• Coordinate with cross-functional teams on matters related to resource planning and movements.

• Supervise and train team members performing work tasks and responsibilities.

CANDIDATE SPECIFICATION:

• Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.

• Must have 2-5 years of WFM experience in a BPO setting

• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

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Cebu Central Visayas, Philippines

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