WFM Software Administrator
Gratitude IncWFM Software Administrator
Job Description
Key Skills
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We are looking for a WFM pro to handle system administration and workforce planning for a top-tier cruise line account!
The Role: You will oversee staffing, scheduling, forecasting, and reporting. You’ll also help implement system upgrades and ensure smooth contact center operations.
The Requirements:
- At least 1-2 years in Workforce Management (Scheduling/Forecasting).
- Must know WFM software (Verint, IEX, Aspect, or Genesys).
- Strong Excel skills (pivot tables, VLOOKUP).
- BPO experience is a plus, but BPO newbies with WFM experience are welcome!
- Must be willing to work onsite in MOA
- Administer WFM tools and resolve system-related operational issues.
- Analyze workforce data to identify efficiency gaps.
- Support the team with staffing models and adherence reports.
- Assist in system implementations and training.
Benefits
Salary: ₱32,000 + 20% ND + ₱1,000 Allowance
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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