WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
HC:1
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM
Role
Systems Administrator
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
JOB OPPORTUNITIES
Gratitude Inc0 - 1 Year(s)
₱ 10 - ₱ 15K p.m
Davao, Philippines
Operations Supervisor
Gratitude Inc2 - 4 Year(s)
Confidential
Davao, Philippines
Customer Service Representative – Insurance Account
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Davao, Philippines
Ramp hiring in transcom company Davao
Gratitude Inc0 - 1 Year(s)
Confidential
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 4 Year(s)
Confidential
Davao, Philippines
Customer Service Representative
Gratitude Inc0 - 5 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Real-Time Analyst (RTA)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 30K p.m
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines