WFM Team Lead
Job Description
WFM Team Lead
Location: MOA
Work Setup: Onsite
Schedule: Shifting
Salary: Up to ₱35,000/month
We are hiring a WFM Team Lead to manage workforce planning activities in a BPO/contact center environment. The role will focus on staffing, scheduling, forecasting, reporting, and day-to-day workforce operations.
Requirements
- Bachelor’s degree in a related field
- 1–4 years of WFM experience
- Experience as a WFM Analyst, Reports Analyst, Reports Supervisor, or Team Lead
- BPO/Contact Center experience
- Experience in staffing, scheduling, forecasting, and workforce planning
- Knowledge of Verint, NICE, Aspect, Genesys, or similar WFM tools
- Strong Excel, reporting, and data analysis skills
- Leadership or team management experience
- Strong communication and problem-solving skills
Note: Former Teleperformance employees are not eligible for rehire, directly or through a third party.
Questionnaire
Please complete the pre-screening questionnaire here : https://myglit.com/lateral/cref/d318afa8f1
The questionnaire will cover:
- Educational Attainment
- Years of WFM Experience
- Current/Most Recent Role
- Years of BPO Experience
- WFM Tools Used
- Last Drawn Salary
- Expected Salary
Interested? Apply now and complete the questionnaire!
Key Skills
16 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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