WFM Team Lead

Gratitude Inc

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1 month ago

WFM Team Lead

1-4 Year(s)

₱ 25 - ₱ 35K p.m

Manila

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Job Description

Key Skills

Data Analysis Microsoft Excel Problem Solving Genesys Verint Capacity Planning people Management Communication Skills Workforce Management BPO Operations team leadership Workforce Specialist Contact Center Technology Real-time Management WFM tools (e.g., NICE, Verint, Aspect) Forecasting & Capacity Planning

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WFM Team Lead

Location: MOA
Work Setup: Onsite
Schedule: Shifting
Salary: Up to ₱35,000/month

We are hiring a WFM Team Lead to manage workforce planning activities in a BPO/contact center environment. The role will focus on staffing, scheduling, forecasting, reporting, and day-to-day workforce operations.

Requirements

Bachelor’s degree in a related field
1–4 years of WFM experience
Experience as a WFM Analyst, Reports Analyst, Reports Supervisor, or Team Lead
BPO/Contact Center experience
Experience in staffing, scheduling, forecasting, and workforce planning
Knowledge of Verint, NICE, Aspect, Genesys, or similar WFM tools
Strong Excel, reporting, and data analysis skills
Leadership or team management experience
Strong communication and problem-solving skills

Note: Former Teleperformance employees are not eligible for rehire, directly or through a third party.

Questionnaire

Please complete the pre-screening questionnaire here : https://myglit.com/lateral/cref/d318afa8f1

The questionnaire will cover:

Educational Attainment
Years of WFM Experience
Current/Most Recent Role
Years of BPO Experience
WFM Tools Used
Last Drawn Salary
Expected Salary

Interested? Apply now and complete the questionnaire!

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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