WORK FORCE MANAGER (10 YEARS CONTACT CENTRE SPACE)IN MANILA
Gratitude IncWORK FORCE MANAGER (10 YEARS CONTACT CENTRE SPACE)IN MANILA
Job Description
Key Skills
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Qualifications
Bachelor’s or Graduate’s Degree in business, IT, data science, or business administration.
Negotiation abilities and time management skills.
Responsibilities:
Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
Execute on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis.
Role
Manager-Chat
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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