Workforce Analyst | Hybrid in Manila/ Cebu

Workforce Analyst

Work Setup: Hybrid (Cebu or Taguig)

Work Schedule: Graveyard Shift

Salary Package: ₱35,000–₱49,000

Target Start Date: ASAP

Headcount: 2

Qualifications

- Must possess at least a bachelor's or college degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years of working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, BPO, or customer service industry.

- 1.5–2 years of data analytics experience.

- Deep expert knowledge of Microsoft Excel, MS Access, VBA, VB.Net, MS Word, and MS PowerPoint.

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on documented processes.

Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding