Job Details

Work Setup: Hybrid in Cebu or Taguig
Work Schedule: Graveyard Shift
Salary Budget: PHP 35,000 to 49,000 package
Start Date: ASAP
Headcount: 2

Qualifications

Required

• Candidate must possess at least a bachelor’s or college degree.

• Strong knowledge of WFM Capacity Planning and Forecasting.

• Minimum of 2–3 years’ working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

• 1.5–2 years of data analytics experience required.

• Deep expert knowledge in the following: Microsoft Excel, MS Access, VBA, VB.Net, MS Word, and MS PowerPoint.

• Good written and verbal communication skills, including face-to-face presentations.

• Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Screening Notes

• Highest educational attainment:

• Years of working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry:

• Years of experience in WFM or Workforce Analyst:

• How much is your last drawn salary?

• What are your salary expectations?

• Preferred work location (Taguig/Cebu/Pampanga/Davao):

• Are you amenable to working on a hybrid setup with a graveyard schedule?

• Can you start immediately once hired?