WORKFORCE ANALYST

JOB DESCRIPTION: WORKFORCE ANALYST

Work Setup: Hybrid – Cebu or Taguig

Work Schedule: Graveyard Shift

Salary Budget: PHP 35,000 – 49,000 Package

Start Date: ASAP

Headcount: 2

Qualifications Required:

- Candidate must possess at least a bachelor's or college degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years' working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep expert knowledge in the following:

  - Microsoft Excel

  - MS Access

  - VBA

  - VB.Net

  - MS Word

  - MS PowerPoint

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.