Workforce Analyst – WFM Capacity Planning & Forecasting | BPO

Job title : Workforce Analyst – WFM Capacity Planning & Forecasting | Cebu / Taguig

Job Location: Cebu / Taguig, Philippines
Work Setup: Hybrid
Experience: 2–5 yrs

Job Description :

We are hiring a skilled Workforce Analyst with experience in Workforce Management (WFM), Capacity Planning, Forecasting, and Data Analytics within the BPO, call center, or customer service industry. The ideal candidate should have strong technical expertise in Microsoft Excel, MS Access, VBA, and VB.Net, along with the ability to analyze workforce data, prepare reports, document processes, and support operational planning.

Key Responsibilities :

• Perform workforce capacity planning, forecasting, and resource management activities.

• Analyze workforce data and prepare reports to support operational decisions.

• Monitor staffing requirements and resource utilization.

• Use advanced Excel, MS Access, VBA, and VB.Net for data analysis and reporting.

• Prepare business reports, presentations, and process documentation.

• Communicate findings and recommendations to stakeholders.

• Provide training based on documented processes and procedures.

• Support workforce planning and continuous process improvement.

Required Skills : 

• Workforce Management (WFM)

• Capacity Planning and Forecasting

• Data Analytics and Reporting

• Advanced Microsoft Excel, MS Access, VBA and VB.Net

• Business Writing and Process Documentation

Qualifications : 

• Bachelor’s degree or college degree.

• Strong knowledge of WFM principles, capacity planning, and forecasting.

• Expert knowledge of MS Excel, MS Access, VBA, VB.Net, MS Word, and PowerPoint.

• Good written and verbal communication skills, including presentation skills.

• Experience in business writing, process documentation, and delivering training.