Job title : Workforce Analyst

Location: Cebu / Taguig, Philippines
Work Setup: Hybrid
Experience: 2–5yrs

Job description :

We are looking for a Workforce Analyst with strong experience in WFM capacity planning, forecasting, and data analytics to support call center and customer service operations.

Key Responsibilities : 

• Perform workforce capacity planning and forecasting.

• Analyze workforce and operational data to support business decisions.

• Monitor resource requirements and workforce performance.

• Prepare reports, dashboards, and process documentation.

• Use advanced Excel, Access, VBA, and VB.Net for data analysis and reporting.

• Conduct presentations and provide training based on process documentation.

• Coordinate with stakeholders to support workforce planning activities.

Required Skills : 

• Workforce Management (WFM)

• Capacity Planning

• Forecasting

• Data Analytics

• Advanced Microsoft Excel

Qualifications :

• Bachelor's degree or college degree.

• Strong technical knowledge of Microsoft Excel, MS Access, VBA, VB.Net, Word, and PowerPoint.

• Good written and verbal communication skills.