Workforce Management Executive
Gratitude IncWorkforce Management Executive
Job Description
Key Skills
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Job title: Workforce Management Executive
Work set up: Cebu Business Park
Work shift: Midshift
Salary: up to 42k package
Experience: 3-5 years
Start date: ASAPWork
Headcount: 1
Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative
• Not a job hopper
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Cyna
Technical Assessment: Onsite
L1 interview: Onsite
L2 interview: Onsite
Pre-screening Notes:
• How many years of relevant experience you have as WFM or RTA?
• Do you have knowledge in computer i.e., MS-Office, Above average MS Excel?
• Are you knowledgable using WFM tools such as Verint, Genesysy?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in Cebu with a mid shift schedules?
• When are you available to start once hired?
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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