Workforce Management Executive
Gratitude IncWorkforce Management Executive
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative
Role
WFM
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
TOP TIER TELCO
Gratitude Inc0 - 1 Year(s)
₱ 10 - ₱ 25K p.m
Cebu Central Visayas, Philippines
4 - 6 Year(s)
₱ 70 - ₱ 72K p.m
Cebu Central Visayas, Philippines
CSR: Teleperformance company Cebu
Gratitude Inc0 - 22 Year(s)
₱ 15 - ₱ 25K p.m
Cebu Central Visayas, Philippines
CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 3 Year(s)
₱ 15 - ₱ 30K p.m
Cebu Central Visayas, Philippines
Urgent hiring for customer care/BPO hiring
Gratitude Inc0 - 5 Year(s)
₱ 15 - ₱ 30K p.m
Cebu Central Visayas, Philippines
RETAIL CUSTOMER SUPPORT REPRESENTATIVE
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 30K p.m
Cebu Central Visayas, Philippines
SAP MASTER DATA GOVRENANCE
Gratitude Inc2 - 10 Year(s)
₱ 50 - ₱ 150K p.m
Cebu Central Visayas, Philippines
Assistant Art Director
Gratitude Inc5 - 7 Year(s)
₱ 50 - ₱ 100K p.m
Cebu Central Visayas, Philippines
Wipro CEBU _CSR healthcare/ Retail
Gratitude Inc0 - 2 Year(s)
₱ 15 - ₱ 30K p.m
Cebu Central Visayas, Philippines
Mandarin Customer Support
Gratitude Inc1 - 3 Year(s)
₱ 15 - ₱ 20K p.m
Cebu Central Visayas, Philippines