Workforce Scheduler
Gratitude IncWorkforce Scheduler
Job Description
Key Skills
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Overview
Responsible for creating and managing employee schedules that align staffing requirements with forecasted demand.
Key Responsibilities
- Develop and maintain employee schedules based on forecasts
- Manage shift bids, schedule adjustments, and updates
- Ensure optimal staffing coverage while minimizing costs
- Coordinate closely with operations teams
Requirements
- At least 1 year experience in WFM scheduling
- Intermediate to advanced Excel skills
- Knowledge of forecasting and capacity planning concepts
- Strong attention to detail and organizational skills
To Apply
Send the following pre-screening answers to kenmerc6@gmail.com:
1. Educational Attainment
2. Years of Experience in WFM Scheduling in a BPO Setting
3. WFM Tools Used
4. Last Drawn Salary
5. Expected Salary
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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