WORKFORCE SCHEDULER

Gratitude Inc

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14 hours ago

WORKFORCE SCHEDULER

3-5 Year(s)

₱ 30 - ₱ 40K p.a

Manila

Job Description

Key Skills

workforce administration Workforce Management IEX TotalView Eworkforce Avaya CMS, Symposium Web Client

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Salary/ Rate: 37K max

Work Set up: Onsite

Location: Mega Mall / Taguig

Responsibilities:

· Provide regular on-going analysis of schedule placement in line with business

requirements.

· Provide support for Partner Workforce Management teams with regards to

absenteeism targets as well as productive shrinkage targets

· Monitor and review shrinkage entered by Partner Workforce Management prior to

lockdown. Call out any anomalies with relevant parties to ensure that impacts are

minimized

· Identify and implement improvements & enhancements of systems and processes,

where such changes will add value to the business, or increase the efficiency of the

team

Requirements:

· Bachelor’s degree

· At least 3 years of similar work experience

· Knowledge of scheduling process and experience with automated software IEX

TotalView, Eworkforce, Avaya CMS, Symposium Web Client.

· Knowledge in MS Word and Excel

· Amenable to work in shifting or graveyard schedule

· Willing to work during holidays and weekends if needed

· Above-average oral and written communication skills

· Willing to work onsite - Megamall/Taguig

· Can start ASAP

Role

Team Leader -Chat

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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