Customer Service Representative
Job Description
Key Skills
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Job Description
· Individual Contributor New Logo Sales " Hunter" Mentality and Expertise
· Fortune 500 company to company sales experience required.
· Respond and Close RFP's
· Develop a thorough understanding of prospect or clients’ short-term and long-term strategic requirements through discussions with existing and prospective client executive management
· Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions
· Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded
· Monitor economic and legal trends that could affect sales
· Demonstrated ability to effectively present information to internal and external associates
· Creates strategies for all sales and related activities to maximize and support the Company’s revenues.
· Partner with customers to understand their business needs and objectives.
· Effectively communicate the value proposition through proposals and presentations
· Tasked with generating new business customer care and back-office outsourcing pursuits and driving from open to close.
· Identify the fastest-growing, most innovative companies in the world who are looking to scale their outsourcing operations while protecting their brand and culture.
· Strong negotiation, persuasion, selling, and deal closing skills
· Drive for the pursuit of innovation
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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