Customer Service Representative

IOPEX Technologies

3111 Views

1 year ago

Customer Service Representative

0-1 Year(s)

200 - 300 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Order Management/Billing/Invoicing billing process CSR

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Job Description

· Individual Contributor New Logo Sales " Hunter" Mentality and Expertise

· Fortune 500 company to company sales experience required.

· Respond and Close RFP's

· Develop a thorough understanding of prospect or clients’ short-term and long-term strategic requirements through discussions with existing and prospective client executive management

· Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions

· Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded

· Monitor economic and legal trends that could affect sales

· Demonstrated ability to effectively present information to internal and external associates

· Creates strategies for all sales and related activities to maximize and support the Company’s revenues.

· Partner with customers to understand their business needs and objectives.

· Effectively communicate the value proposition through proposals and presentations

· Tasked with generating new business customer care and back-office outsourcing pursuits and driving from open to close.

· Identify the fastest-growing, most innovative companies in the world who are looking to scale their outsourcing operations while protecting their brand and culture.

· Strong negotiation, persuasion, selling, and deal closing skills

· Drive for the pursuit of innovation

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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