CSR - with Sales Background

OP360 CEBU

795 Views

19 hours ago

1-2 Year(s)

₱ 10 - ₱ 30K p.m

Cebu Central Visayas

Job Description

Key Skills

Customer Relations Customer Service B2C Sales Sales Operation Inbound Sales

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Responsibilities:

● Gain a comprehensive understanding of the account's educational service model to effectively communicate with potential students and identify their needs.

● Provide accurate and relevant information in response to inquiries and address any additional questions.

● Develop strong relationships with the Admissions team and leadership to streamline communication for new student acquisition processes.

● Conduct thorough phone screens with potential students to assess their suitability and fit for the program.

● Share program details and career opportunities with potential students to generate interest and excitement.

● Assist in building brand awareness for the account.

● Make outbound calls to follow up on web inquiries and warm leads, providing additional information about the account.

● Demonstrate high motivation and determination to achieve target-driven goals.

● Display resilience and the ability to handle rejection.

● Stay self-motivated to achieve individual and team Key Performance Indicators (KPIs).

● Take ownership of new and diverse tasks to accomplish organizational goals.

● Shift schedules may vary depending on business needs.

● Workdays may include weekends and will vary on a weekly basis.

Requirements

Qualifications:

● 3+ years of experience in a Call Center environment or as an Admissions Advisor in higher education (Preferred)

● 1+ year of experience in the Education or a related field (Preferred)

● Proven ability to establish and nurture relationships with warm leads through phone interactions

● Strong phone presence and the ability to create impactful connections telephonically

● Willingness to thrive in a fast-growing, high-tech company

● Effective management of complex initiatives in diverse environments and cultures

● Excellent multitasking skills to prioritize competing deadlines and projects

● Highly motivated and driven to achieve target-driven goals

● Exceptional written and verbal communication skills in English

● Preferred behavioral traits include adaptability, resilience, resourcefulness, enthusiasm, and meticulousness

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

John S Taghoy

Recruiter - OP360 CEBU

NA, philippines

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₱ 20 - ₱ 30K p.m

Cebu Central Visayas, Philippines

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