German Bilinguals CSR (WFH) - C1 or Native level in German
OP360 CEBUGerman Bilinguals CSR (WFH) - C1 or Native level in German
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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German Bilingual
Note: Please do not apply if you do not meet any of the system requirements listed.
Job Description:
This is a remote position.
What will you do?
Respond to Customer requests (by phone, email)
Examine and resolve customer service issues
Addressing customer complaints in a professional and courteous
manner
Ø Communicating changes, updates, delays, or complications with
customers
Process orders and resolve payment, refund, and billing issues
Develop and execute sales campaigns using various sales tactics and
focused messaging
Establish and leverage strategies with existing partners to gain market
share
Work in a consultative manner to ensure expectations and success are
achieved
Achieve performance metrics and consistently hit quota
Ensure all business processes and policies are followed with precision,
including but not limited to systems use, sales methodology,
communication standards, etc.
Troubleshoot small technical setup issues or route them to relevant
teams.
Execute daily outbound phone calls/emails, contact decision-makers,
build quick rapport, assess needs and close the sale
Own individual and team revenue quota for hardware and software
products
Desired Attributes for success:
o Preferably 1-year sales, relationship management, customer
experience, or other transferable, experience with 2 years
preferred.
o Fluent in German and English Language C1 or Native level in
both language.
o Achieve success in a quota-driven, client-focused team sales
environment.
o Communicate effectively, written and verbally, with accounts,
customers, and management.
o Adapt to change, learn quickly, and perform with strong business
acumen.
Requirements
REQUIREMENTS FOR WORK FROM HOME SET-UP
· Must have HD monitor
· Must have at least 8GB RAM
· I5 / Ryzen 5 or equivalent processors
· Noise Cancelling Headset
· Stable internet connection with at least 20Mbps (must provide
screenshot of speed test)
Role
German Language Expert
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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