Customer care service
Optum Global SolutionsCustomer care service
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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. *Respond to customer inquiries*: Handle customer complaints, questions, and concerns via phone, email, chat, or social media.
2. *Provide solutions*: Offer timely and effective solutions to customer issues, ensuring customer satisfaction.
3. *Maintain customer relationships*: Build and maintain positive relationships with customers, ensuring loyalty and retention.
4. *Document interactions*: Accurately record customer interactions in CRM software or other designated systems.
5. *Escalate complex issues*: Refer complex or high-priority issues to senior representatives or specialized te
ams.
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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