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Customer care service

Optum Global Solutions
176 Views
4 weeks ago

Customer care service

0-1 Year(s)
150 - 180 Thousand p.m
Baguio City Benguet (City Camp Proper)
(Base Location for WFH)
Baguio City Benguet (City Camp Proper)
(Base Location for WFH)

Job Description

Key Skills

Advertising Communication in GPS - Global Positioning System Communications Communications Protocols Customer Relations Customer Service

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. *Respond to customer inquiries*: Handle customer complaints, questions, and concerns via phone, email, chat, or social media.



2. *Provide solutions*: Offer timely and effective solutions to customer issues, ensuring customer satisfaction.



3. *Maintain customer relationships*: Build and maintain positive relationships with customers, ensuring loyalty and retention.



4. *Document interactions*: Accurately record customer interactions in CRM software or other designated systems.



5. *Escalate complex issues*: Refer complex or high-priority issues to senior representatives or specialized te



ams.

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

Telecom / ISP

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Customer care service in Mumbai & Delhi

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