Customer care service
Optum Global SolutionsCustomer care service
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
Be the first to apply for this job. Apply now
. *Respond to customer inquiries*: Handle customer complaints, questions, and concerns via phone, email, chat, or social media.
2. *Provide solutions*: Offer timely and effective solutions to customer issues, ensuring customer satisfaction.
3. *Maintain customer relationships*: Build and maintain positive relationships with customers, ensuring loyalty and retention.
4. *Document interactions*: Accurately record customer interactions in CRM software or other designated systems.
5. *Escalate complex issues*: Refer complex or high-priority issues to senior representatives or specialized te
ams.
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs

Customer Service Executive- virtual interview
Gratitude Inc0 - 8 Year(s)
20 - 30 Thousand p.m
Baguio City Benguet, Philippines

Technical Service associate
Gratitude Inc0 - 9 Year(s)
20 - 30 Thousand p.m
Baguio City Benguet, Philippines

Customer Service Representative is needed in Baguio City
Gratitude Inc0 - 1 Year(s)
15 - 20 Thousand p.m
Baguio City Benguet, Philippines

Multilingual service desk analyst
Gratitude Inc0 - 2 Year(s)
80 - 85 Thousand p.m
Manila, Philippines

Customer Service Executive - virtual interview
Gratitude Inc0 - 8 Year(s)
20 - 30 Thousand p.m
Cebu Central Visayas, Philippines

Japanese-Advertising Search Engines BPO Agents
Gratitude Inc1 - 2 Year(s)
90 - 110 Thousand p.m
Manila, Philippines
1 - 2 Year(s)
20 - 30 Thousand p.m
Manila (Taguig), Philippines

Customer service representative
Gratitude Inc0 - 14 Year(s)
20 - 25 Thousand p.m
Manila, Philippines

Operations Supervisor - Travel and Hospitality
Gratitude Inc1 - 2 Year(s)
10 - 15 Thousand p.m
Manila, Philippines

Technical Service Representative
Gratitude Inc0 - 9 Year(s)
20 - 30 Thousand p.m
Negros Occidental, Philippines