Customer Service Associate | Collections | Clark

Sutherland Global

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1 month ago

Customer Service Associate | Collections | Clark

2-3 Year(s)

Pampanga (Magalang, Arayat, Guagua)

Job Description

Key Skills

Customer Service Finance Credit & Collection Customer Care good communication skills customer support

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Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES:

Provide excellent customer service by phone/email regarding any concerns/disputes on the services offered

Provide accurate resolution regarding problems/credit terms and appropriately escalate any dispute

Manage dispute handling accordingly to customers concerns or offered services

Transfer calls to the necessary groups as required by law

Must abide all regulatory compliance requirements by federal law in the US/UK/Canada

Accurately documents all actions taken during each transaction with the customer as required

Willing to go on overtime due to service level requirements

Adhere to the provided shift schedule

Participate in team meetings, refresher trainings, and other seminars/trainings, and events that will be provided by the program

Ability to provide basic trouble shooting workarounds to subscribers

Be receptive to coaching from Managers, Supervisors, Trainer’s, QA’s, CA’s, SME’s and CCOD’s

Ability to adapt to change based on process, service and/or product updates

Any other tasks assigned by supervisors

MINIMUM QUALIFICATIONS:

At least 2-year Customer Service; collections/financial experience

Excellent verbal and written communication skills

Strong problem-solving skills

Typing speed; 40 WPM with 90% accuracy

Knowledge and understanding of software, operating system, basic home networking, and hardware

Familiarity in product support-specific workflows, troubleshooting, policies, and procedures

Ability to adapt to clients-based tools, products, and applications

JOB HIGHLIGHTS:

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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