Customer Service Associate | Video On-Demand Streaming Services | Shaw

Sutherland Global

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1 month ago

Customer Service Associate | Video On-Demand Streaming Services | Shaw

1-2 Year(s)

20 - 30 Thousand p.m

Mandaluyong (Shaw)

Job Description

Key Skills

Customer Service Customer Care customer support

7 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

Supports across live chat, email, phone, social media, and App reviews

Upholds the client brand, champions fan loyalty, and the guest experience

Delivers exceptional Guest Service, to achieve required customer satisfaction targets

Responds and resolves Guest queries efficiently, in a timely manner

Maintains up to date knowledge of products and updates to the product

Adheres to and follows any Disney processes to resolve Guest queries

Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM

Takes ownership of queries or complaints raised by Guests, to resolve their concerns

Maintains a clear and consistent tone of voice that reflects the Disney brand in line with quality and language guidelines

Highlights any potential contact drivers and shares learnings gathered with Disney GX team

Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is always provided to the Guest

Any other tasks assigned by supervisors

MINIMUM QUALIFICATIONS

Customer Service experience is preferred

At least High School Graduate

Excellent verbal and written communication skills

Has a passion for providing an exceptional Guest experience

Basic computer skills, typing/keyboard skills and experience in navigating across different IT systems

Strong problem-diagnosis and problem-solving skills

Demonstrates a strong understanding of customer satisfaction and service excellence

Able to work with a dynamic team and has great attention to detail

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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