Customer Success Associate | Cloud Solutions | Taguig

Sutherland Global

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1 day ago

Customer Success Associate | Cloud Solutions | Taguig

1-2 Year(s)

20 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Technical customer success Cloud services

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You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Success Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

Encourage customers to utilize new features that will help them drive their business forward

Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle

Develop plans that ensure that customers are successfully adopting our platform that align to their business needs

Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments

Develop customer relationships, by building trust and ensuring the customer’s needs are met

Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

College level; college graduate is preferred

Excellent verbal and written communication skills

Good understanding of email/chat etiquette

Knowledge of Salesforce

Strong strategic planning and project management skills

Passion for customer excellence

Ability to multi-task and manage multiple priorities in a fast-paced environment

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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