Customer Success Manager - Japanese
Sutherland GlobalCustomer Success Manager - Japanese
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Role: Customer Success Manager Japanese
Work Set Up: Work From Home
Salary Package: 145,000 - 150,000
Start Date: 31-Jul
Language Proficiency:
• Japanese - JLPT N1
• English – B2
Minimum Skill Requirements:
• At least 1-2 years B2B/Account Management experience
• Account Management Experience
• Experience providing multi-channel support preferred (phone, chat, email, web, etc.)
• Able to manage own accounts through video conferencing and emails, etc
• Knowledgeable in CRM tools (preferred)
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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