DAYSHIFT!!! Customer Support Associate | Consumer Electronics | Shaw

Sutherland Global

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2 weeks ago

DAYSHIFT!!! Customer Support Associate | Consumer Electronics | Shaw

1-2 Year(s)

Mandaluyong (Shaw)

Job Description

Key Skills

Business to Consumer (B2C) Customer Service Customer Care good communication skills customer support

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You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting multiple industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients of a Consumer Electronics program.

KEY RESPONSIBILITIES

Resolve customer issues;

Identify and relate with various customer needs and scenarios;

Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;

Remain updated in client and industry led processes, technology applications, utilities, and products;

Utilize various client based tools and applications for customer management and servicing;

Transfer customers to appropriate departments when required;

Conduct data entry, documentation, and case management;

Work and partner with others within a team-based environment; and

Achieve and maintain required metrics and goals.

MINIMUM QUALIFICATIONS

Finished at least 2 years in college (or High School Graduate + relevant work experience)

Excellent English written and verbal communication skills

Working knowledge on computers

Good customer service and problem solving skills

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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