DAYSHIFT!!! Customer Support Associate | Consumer Electronics | Shaw
Job Description
Key Skills
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You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting multiple industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients of a Consumer Electronics program.
KEY RESPONSIBILITIES
- Resolve customer issues;
- Identify and relate with various customer needs and scenarios;
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
- Remain updated in client and industry led processes, technology applications, utilities, and products;
- Utilize various client based tools and applications for customer management and servicing;
- Transfer customers to appropriate departments when required;
- Conduct data entry, documentation, and case management;
- Work and partner with others within a team-based environment; and
- Achieve and maintain required metrics and goals.
MINIMUM QUALIFICATIONS
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
JOB HIGHLIGHTS
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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