Earn up to 42K!!! | Customer Success Associate | Cloud Solutions | Taguig
Job Description
Key Skills
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Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Success Manager here in Sutherland.
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a Customer Success Manager looking for a global career, do not miss this opportunity!
KEY RESPONSIBILITIES
- Encourage customers to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
- Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
- Develop customer relationships, by building trust and ensuring the customer’s needs are met
- Align customers with the enablement resources to drive adoption
MINIMUM QUALIFICATIONS
- At least 2 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company
- Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
- Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
- Excellent verbal and written communication skills in English
- Knowledge of Salesforce
- Capable of ensuring customer satisfaction: addressing technical demands and act as a sales liason of the program
- Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
- Strong skills in strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences
JOB HIGHLIGHTS
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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