Customer Service Representative | Largest Social Media Account

TDCX

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1 month ago

Customer Service Representative | Largest Social Media Account

1-2 Year(s)

20 - 30 Thousand p.m

Manila (Ortigas)

Job Description

Key Skills

BPO Call center

83 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support to the client's customers.

Support advertising customers and deliver consultative support.

Perform data analysis to improve customer's advertising experience and ensure higher ROI.

Gather client and partner feedback to enhance ad products and overall customer experience.

Who are we looking for?

At least Senior High School or College level

With at least 1 year BPO phone/voice experience

Must have technical support experience

Preferably with email and chat experience

Strong verbal and written English communication skills

Amenable to work in rotating shifts (morning, mid, & night shifts)

Can work in Ortigas Center, Pasig City

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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