Customer Service Representative | Project-based WFH

TDCX

1418 Views

1 month ago

Customer Service Representative | Project-based WFH

0-1 Year(s)

20 - 25 Thousand p.m

Manila (Ortigas)

Job Description

Key Skills

Call Center Customer Service BPO industry

19 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.

Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to clients.

Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.

Who are we looking for?

College level.

With at least 6 months of BPO experience.

Strong verbal and written English communication skills.

Positive, self-motivated and energetic.

Amenable to work in rotating shifts (morning, mid, & night shifts).

Can work in Ortigas Center, Pasig City.

With access to a quiet and secured room and at least 35 MBPS internet subscription.

Must be willing to report onsite in Pasig City for the 1st day of training.

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Temporary WFH

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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