Customer Service Representative | Project-based WFH
TDCXCustomer Service Representative | Project-based WFH
Job Description
Key Skills
16 candidate(s) have already applied for this Job. Apply now
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to clients.
- Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.
Who are we looking for?
- College level.
- With at least 6 months of BPO experience.
- Strong verbal and written English communication skills.
- Positive, self-motivated and energetic.
- Amenable to work in rotating shifts (morning, mid, & night shifts).
- Can work in Ortigas Center, Pasig City.
- With access to a quiet and secured room and at least 35 MBPS internet subscription.
- Must be willing to report onsite in Pasig City for the 1st day of training.
How to Apply?
Online
Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub
Onsite
Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Role
Customer Service Executive
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Temporary WFH
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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