Outbound Collections Specialist | Australian Payment Plan Provider (Dayshift)

TDCX

1787 Views

17 hours ago

2-3 Year(s)

₱ 20 - ₱ 30K p.m

Manila

Job Description

Key Skills

BPO Skills BPO industry BPO Call center collections experience

8 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Monitor accounts to identify outstanding debts.

Investigate historical data for each debt or bill.

Find and contact clients to ask about their overdue payments.

Assertively take actions to encourage timely debt payments.

Process payments and refunds.

Resolve billing and customer credit issues.

Empathize with customers' reasons why they are unable to make payment.

Negotiate a payment scheme to settle past due balances.

Update account status records and collection efforts.

Report on collection activity and accounts receivable status.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

Who are we looking for?

Completed at least 2 years in college

Required 2 years BPO experience with at least 3 months of collections experience.

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)

Amenable to work in rotating shifts

Can work in Ortigas Center, Pasig City

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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