Call Center, Customer Service Representative Jobs in Iloilo

TTEC

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8 hours ago

1-2 Year(s)

Iloilo (City Proper)

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Job Description

Key Skills

Customer Service Telecom,

209 candidate(s) have already applied for this Job. Apply now

Requirements

At least 1 year(s) of working experience in the related field is required for this position.

Candidate must possess at least a High School Diploma on any course.

Junior Associate (1-4 yrs experience) specializing in Customer Service or equivalent.

Required skill(s): Customer Service Oriented.

Responsibilities

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative in Iloilo, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 3pm. You may visit TTEC Recruitment office at TTEC Career Hub SM City Southpoint, Benigno Aquino Ave, Mandurriao, Iloilo City.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

At least 1 year customer service experience if completed senior high school or 2 years in college

2 years customer service experience if high school graduate

At least 2 years customer service experience if haven't completed 2yrs in college and not a senior HS grad

Recognize, apply and explain your product or service knowledge

Computer experience

What You Can Expect

An inclusive culture and community minded organization where giving back is encouraged

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.

Additional Info

Location: Iloilo City, Western Visayas (Region VI).

Full Time position(s) are available.

Number of vacancies: 50.

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About Us

We’re guide by the values

Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.

Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.

Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.

Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.