Hiring for Customer Service Representatives in Sta. Rosa, Laguna

TTEC

3186 Views

1 year ago

Hiring for Customer Service Representatives in Sta. Rosa, Laguna

1-2 Year(s)

Laguna Calabarzon (Santa Rosa)

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Job Description

Key Skills

Customer Service

182 candidate(s) have already applied for this Job. Apply now

Requirements

Candidate must possess at least a High School Diploma on any course.

Fresh Grad / Entry Level specializing in Customer Service or equivalent.

Required skill(s): Customer Service Oriented.

Responsibilities

Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Chat Customer Service Representative at Santa Rosa, Laguna, you’ll be a part of creating?and delivering amazing technical?experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.?

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor, Robinsons Sta. Rosa,?Brgy.?Tagapo, Old National Highway, Sta. Rosa, Laguna.

What You’ll be Doing?

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat or voice services including calls, emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll?

Answer incoming communications from customers

Connect and resolve issues with customers using written communication

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role?

Completed Senior High School or equivalent

6 months or more customer service experience

Recognize, apply and explain your product or service knowledge

Computer experience

Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect?

Win P10k* electronic gift certificates if hired between Nov. 1 to Dec. 4 (terms & conditions apply)

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/phl/ for more information.

Additional Info

Location: Laguna, Calabarzon (Region IV-A).

Full Time position(s) are available.

Number of vacancies: 50.

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About Us

We’re guide by the values

Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.

Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.

Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.

Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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