Customer Engagement Representative(Australian Voice & Blended Process)
Gratitude IncCustomer Engagement Representative(Australian Voice & Blended Process)
Job Description
Key Skills
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In the Customer Engagement Representative role, you’ll manage customer queries and complaints in an Australian voice and blended process environment.
Responsibilities:
- Address customer inquiries professionally and promptly.
- Support customers with account modifications and payments.
- Maintain detailed logs of interactions and resolutions.
Skills & Experience:
- Bachelor’s degree and proficiency in Australian voice communication.
- Adaptability to rotational shifts.
Role
Customer Service Executive
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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