Customer service/ International
Job Description
Job Overview
Exciting opportunities for Mumbai-based candidates looking to build their careers with leading multinational companies!
We are inviting applications for International Voice Process and Customer Support opportunities across multiple reputed organizations.
Whether you are an experienced International BPO professional or a fresher with excellent English communication skills, we would love to evaluate your profile for suitable openings.
Apply once and get assessed for multiple companies based on your skills, experience, qualifications and preferences.
Key Responsibilities
Mandatory Requirements
Experience and Qualifications
Why Apply?
Important Career History Eligibility
Candidates with recent career gaps of more than 6 months and/or freelancing or business as their most recent career activity are strictly not eligible for this hiring campaign.
- Handle inbound and/or outbound customer calls for international customers.
- Resolve customer queries, complaints and service requests professionally.
- Maintain excellent customer service and communication standards.
- Follow company processes, quality guidelines and compliance requirements.
- Achieve productivity, customer satisfaction and performance targets.
- Handle customer support, technical support or banking-related queries, depending on the process.
- Work effectively in a fast-paced, international customer service environment.
- Mumbai Residency: Candidates must currently reside in Mumbai, Navi Mumbai or Thane and be able to commute to the assigned office. Candidates currently living outside this region and planning to relocate are not eligible for this hiring campaign.
- International Voice Readiness: Must be comfortable speaking with international customers in English.
- Shift Flexibility: Must be willing to work rotational shifts, including night shifts and rotational weekly offs.
- Office Readiness: Must be comfortable working from the office.
- English Communication: Good spoken English, listening, comprehension and customer-handling skills are essential.
- Freshers with strong English communication skills may apply for suitable entry-level opportunities.
- Candidates with domestic or international BPO experience are encouraged to apply.
- International voice experience will be an advantage.
- Experience in customer service, technical support, sales, collections or banking operations may provide additional opportunities.
- Educational qualifications will depend on the employer and specific opening.
- Opportunities across six leading BPO companies.
- AI-powered profile evaluation through MyGlit.
- Matching based on your experience and preferred employer.
- Possibility of consideration for multiple suitable vacancies.
- Virtual interviews may be available depending on the company and hiring process.
- Salary, benefits and joining dates will depend on the selected position.
Key Skills
4 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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