Senior Process Associate

Job Description

We are looking for a detail-oriented HR Operations professional to manage and maintain employee information across HR, payroll, timekeeping, and benefits platforms. The role involves processing employee data updates, handling lifecycle transactions, performing system reconciliations, and ensuring data accuracy in line with company policies and applicable labor regulations. The successful candidate will work closely with Payroll, Benefits, HR, and IT teams to support seamless HR operations.

Job Details

• Location: Chennai

• Experience: 3–5 Years

• Band: BPO 2

• Salary: Up to ₹7 LPA

• Job Code: 433065

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Commerce, or a related field is preferred.

• 3–5 years of experience in HR Operations, Payroll Operations, or Order Management.

• Good understanding of employee data administration, payroll inputs, and HR lifecycle processes.

• Hands-on experience with HRIS, payroll, or timekeeping systems such as ADX, WinTeam, LISA, or equivalent platforms.

• Strong analytical skills, particularly in data validation, reconciliation, and discrepancy resolution.

• Ability to maintain confidential employee records with a high level of accuracy.

• Strong communication and coordination skills for working with cross-functional teams.

Key Responsibilities

• Manage employee master data changes, including salary and pay rate adjustments, cost centre updates, job changes, promotions, transfers, supervisor changes, office locations, and union code updates.

• Process employee lifecycle activities such as new hires, leave of absence, return from leave, terminations, reactivations, and employee status changes.

• Review and maintain employee records, including personal details, contact information, banking/direct deposit details, and Social Insurance Number (SIN) updates.

• Generate and analyze data reconciliation reports between HR and operational systems, identify discrepancies, and complete the necessary corrections.

• Perform audits and periodic reviews of employee pay rates, job information, anniversary bonuses, and benefits-related data.

• Ensure all employee data transactions are processed accurately and comply with labor regulations, union agreements, and internal policies.

• Raise and follow up on IT service requests involving employee information changes and system access dependencies.

• Partner with Payroll, Benefits, HR Business Partners, and IT teams to resolve data issues and ensure timely transaction completion.

• Maintain accurate records and support reporting, compliance reviews, and ongoing process improvements.

Other Details

• The position requires strong attention to detail, sound judgment when handling sensitive employee information, and the ability to meet established processing timelines.