Senior Transition Manager

Gratitude Inc

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2 hours ago

Senior Transition Manager

15-18 Year(s)

140 - 200 Thousand p.m

Chennai

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Job Description

Key Skills

Transition Management data visualization tools Business Intelligence & Analytics Data Visualization & Reporting

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Job Title: Senior Transition Manager – US Healthcare BPO

Location: Chennai
Experience: 15+ Years (with 3+ years in US Healthcare BPO Transitions)
Band: BPO 7 / 8

Job Summary

We are seeking an experienced Senior Transition Manager to lead and manage end-to-end transitions within the US Healthcare BPO domain. The ideal candidate will have strong expertise in transitioning processes like Claims Adjudication, Appeals, and Benefit Configuration, along with excellent stakeholder management and analytics capabilities.

Key Responsibilities

Lead multiple transition projects ensuring on-time go-lives with zero escalations
Collaborate with cross-functional teams and stakeholders for seamless execution
Drive governance through standardized dashboards and executive reporting
Manage client interactions and ensure high levels of satisfaction
Identify risks and proactively mitigate transition challenges
Ensure compliance with process standards and organizational guidelines
Provide insights through data analysis, reporting, and visualization
Manage multiple projects with overlapping timelines effectively

Required Technical Skills

3+ years of experience in transitioning US Healthcare BPO functions
(Claims Adjudication, Appeals, Benefit Configuration)
Strong expertise in Transition Management
Experience in Business Intelligence & Analytics
Proficiency in Data Visualization & Reporting tools

Must Have Competencies

Proven experience in US Healthcare BPO transitions
Strong stakeholder & client management skills
Excellent communication and leadership abilities
Ability to manage complex, large-scale transition programs

Good to Have

Experience in defining analytics strategy, KPIs, and reporting frameworks

Important Notes

Ex-TCS employees are not eligible to apply
PAN and Date of Birth (DOB) are mandatory for profile creation

Application Process

Interested candidates are required to fill out the questionnaire form below:

Application Form Link: https://myglit.com/lateral/cref/d16b02b436

Note: Filling out this form is mandatory for further processing. Applications without the completed form will not be considered.

Role

Lead Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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