Senior Transition Manager
Gratitude IncSenior Transition Manager
Job Description
Key Skills
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Job Title: Senior Transition Manager – US Healthcare BPO
Location: Chennai
Experience: 15+ Years (with 3+ years in US Healthcare BPO Transitions)
Band: BPO 7 / 8
Job Summary
We are seeking an experienced Senior Transition Manager to lead and manage end-to-end transitions within the US Healthcare BPO domain. The ideal candidate will have strong expertise in transitioning processes like Claims Adjudication, Appeals, and Benefit Configuration, along with excellent stakeholder management and analytics capabilities.
Key Responsibilities
Lead multiple transition projects ensuring on-time go-lives with zero escalations
Collaborate with cross-functional teams and stakeholders for seamless execution
Drive governance through standardized dashboards and executive reporting
Manage client interactions and ensure high levels of satisfaction
Identify risks and proactively mitigate transition challenges
Ensure compliance with process standards and organizational guidelines
Provide insights through data analysis, reporting, and visualization
Manage multiple projects with overlapping timelines effectively
Required Technical Skills
3+ years of experience in transitioning US Healthcare BPO functions
(Claims Adjudication, Appeals, Benefit Configuration)Strong expertise in Transition Management
Experience in Business Intelligence & Analytics
Proficiency in Data Visualization & Reporting tools
Must Have Competencies
Proven experience in US Healthcare BPO transitions
Strong stakeholder & client management skills
Excellent communication and leadership abilities
Ability to manage complex, large-scale transition programs
Good to Have
Experience in defining analytics strategy, KPIs, and reporting frameworks
Important Notes
Ex-TCS employees are not eligible to apply
PAN and Date of Birth (DOB) are mandatory for profile creation
Application Process
Interested candidates are required to fill out the questionnaire form below:
Application Form Link: https://myglit.com/lateral/cref/d16b02b436
Note: Filling out this form is mandatory for further processing. Applications without the completed form will not be considered.
Role
Lead Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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