Sr. Process Associate – Master Data Management (ETP)

Location: Chennai
Experience: 3–5 Years
Band: BPO 2
Salary: Up to ₹7 LPA
Job Code: 433065
Process: HR Operations – Master Data Management (ETP)

Job Summary

We are looking for an experienced Senior Process Associate – Master Data Management (ETP) to manage employee master data across HR, payroll, timekeeping, and benefits systems. The role involves processing employee lifecycle transactions, maintaining data accuracy, performing system reconciliations, and ensuring compliance with internal policies, labor regulations, and union agreements.

The candidate will collaborate with HR, Payroll, Benefits, IT, and HR Business Partners to ensure accurate employee records, seamless system integration, and timely resolution of data discrepancies.

Key Responsibilities

1. Employee Master Data Management

• Process employee data changes, including cost center, compensation, pay rate, union code, office location, supervisor, and job title updates.

• Manage promotions, demotions, job changes, employee transfers, and primary job number changes.

• Ensure appropriate coordination with the Benefits team for all union-related updates.

2. Employee Lifecycle Management

• Review and process new hire records, promotion validations, employee reactivations, and status changes.

• Manage Leave of Absence (LOA), return from leave, Return of Equity (ROE), and employee termination transactions.

• Maintain subcontractor records and process employee personal action requests.

3. Data Reconciliation and Reporting

• Prepare and analyze data fallout reports between ADX, WinTeam, and LISA systems, wherever applicable.

• Investigate discrepancies and perform necessary manual data corrections.

• Reconcile HR, payroll, and benefits data to minimize errors and prevent downstream processing issues.

4. Compliance and Data Audits

• Conduct periodic reviews of anniversary bonuses, pay rates, and employee job data.

• Validate benefits-related changes arising from union code updates.

• Ensure compliance with labor laws, union agreements, data privacy requirements, and organizational policies.

5. Employee Information Maintenance

• Process employee personal information updates, including addresses, email addresses, and phone numbers.

• Validate and update direct deposit and banking information, as well as Social Insurance Number (SIN) records.

• Maintain accurate and confidential employee records across relevant systems.

6. IT and Cross-Functional Coordination

• Raise and track IT service tickets for employee data updates and system access dependencies.

• Coordinate with HR, Payroll, Benefits, IT, and HR Business Partners to resolve data issues.

• Ensure timely completion of transactions in accordance with established service-level agreements (SLAs).

Required Skills and Competencies

• Strong knowledge of HR Operations, employee master data management, and payroll inputs.

• Experience in employee lifecycle management and HR administration.

• Hands-on experience with HRIS, payroll, and timekeeping systems.

• Knowledge of ADX, WinTeam, LISA, or similar HR management platforms.

• Strong analytical, data validation, and reconciliation skills.

• Understanding of employee compensation changes, benefits administration, and union-related updates.

• Good communication, problem-solving, and stakeholder management skills.

• High attention to detail and ability to handle confidential employee information.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Commerce, or a related field.

• 3–5 years of experience in HR Operations, Payroll Operations, Master Data Management, or Order Management.

• Experience working with employee data, system reconciliations, data audits, and HR service requests.

Important Eligibility Criteria

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.