Supply Chain Team Lead / Operations Manager

Location: Mumbai | Experience: 4–8 Years | Band: BPO 3 | Salary: Up to ₹9 LPA | Shift: Rotational

JOB DESCRIPTION

We are hiring a Supply Chain Team Lead / Operations Manager to lead sourcing and procurement operations in Mumbai. This role is ideal for an experienced SCM professional with team handling expertise, strong client relationship skills, and the ability to drive delivery, quality, and exception management across domestic and international supplier networks.


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EDUCATION
Minimum 15 years of regular, full-time education (10 + 2 + 3) — required


Bachelor's/Master's in B.Com / BMS / BBA / MBA — preferred (can be flexible)


SKILLS REQUIRED
5 to 7+ years of experience working within Supply Chain Management (SCM)


Monitor performance and drive internal reviews with team and leadership


Delivery, quality, and exception handling monitoring


Potential risks identification and management


Contract administration to ensure day-to-day procurement activities


Meet operational, functional, and business objectives required by the contract


Experience in Supply Chain (Sourcing & Procurement)


Experience dealing with domestic and international suppliers/customers


Strong communication and stakeholder management skills

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KEY RESPONSIBILITIES
Managing client relationships


Team handling and motivation


Process training for team members


Employee assessment and channelizing the workflow


Escalation and resolution handling


Drive delivery and quality metrics


Monitor SLAs and KPIs


Identify process improvements and drive efficiency


Ensure compliance with procurement policies and procedures


WHY JOIN US?
Salary up to ₹9 LPA


Prime Mumbai location


Leadership role in Supply Chain and Procurement Operations


Exposure to global suppliers and client management


Career growth in SCM leadership


Dynamic and supportive team environment