Team Leader – International Voice Process | Goregaon East

Gratitude Inc

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9 hours ago

Team Leader – International Voice Process | Goregaon East

1-4 Year(s)

Mumbai

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Job Description

Key Skills

Team Leader Team Management BPO Call center WFM. Team Management, SLA Management

64 candidate(s) have already applied for this Job. Apply now

About the Role

Join a top global brand as a Team Leader in an International Voice Process. You will lead a team of customer service associates, drive operational performance, ensure SLA achievement, manage team productivity, and support employee development while maintaining high service quality.

Qualifications

Minimum 1 year of Team Leader experience on paper in an International Voice Process
Experience handling team performance, coaching, and mentoring
Strong understanding of AHT, WFM, SLA management, roster planning, and shrinkage management
Experience conducting performance reviews, audits, and feedback sessions
Good analytical skills with strong proficiency in MS Excel
Excellent communication and leadership skills

Benefits

Salary package of ₹5–5.5 LPA
Opportunity to work with a top global company and recognized brand
Career growth in operations and people management
Exposure to a dynamic international voice environment

Eligibility

Only candidates with at least 1 year of Team Leader experience (on paper) in an International Voice Process will be considered.
Experience in team handling, SLA management, AHT, WFM, roster planning, shrinkage management, audits, and performance management is mandatory.

Apply Now

If your profile reflects the non-negotiable qualifications, send your updated CV for review.

Please include the following details:

Highest Educational Attainment
Years of Team Leader Experience (on paper) in an International Voice Process
Team Size Managed
Experience with AHT, WFM, SLA, and Shrinkage Management (Yes/No)
MS Excel Proficiency (Basic/Intermediate/Advanced)
Current/Last CTC
Expected CTC
Notice Period
Current Location

Role

Account Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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