Team Leader – US Life Insurance Agency Management
Gratitude IncTeam Leader – US Life Insurance Agency Management
Job Description
Key Skills
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Location: Mumbai
Work Setup: Onsite
Shift: 24x7 / Primarily US Night Shift
Salary: ₹9–11 LPA
Experience: 6–8 years
Description
Lead a high-performing team supporting US Life Insurance Agency Management operations. We’re looking for an experienced people leader with strong insurance contact center expertise who can manage day-to-day delivery, engage US stakeholders, drive process improvements, and confidently operate across voice, chat, and back-office functions.
Eligibility
* 6–8 years of relevant experience, including 2+ years in a people management role.
* 2+ years of experience in US Life Insurance Agency Management / servicing preferred.
* Strong understanding of insurance contact center, voice, blended, or back-office operations.
* Excellent spoken and written English communication.
* Strong stakeholder management and experience working with US clients.
* Comfortable with chat and email support; typing speed of 40–60 WPM preferred.
* Strong problem-solving, project management, and team leadership skills.
* Willing to work primarily US night shifts, with flexibility for 24x7 rotational schedules.
What You’ll Do
* Lead daily operations, workload distribution, performance reviews, and team delivery.
* Manage escalations and collaborate with US client stakeholders.
* Drive process improvement initiatives and operational excellence.
* Monitor team performance and coach employees toward business goals.
* Participate in voice/chat operations when required to remain connected with the operating model.
* Lead projects and deliver results within aggressive timelines.
Why Consider This Role?
Build your leadership career in a specialized US Life Insurance operation, working directly with international stakeholders while gaining exposure across voice, chat, and back-office delivery.
Ready to Lead?
Submit your updated resume highlighting your US Life Insurance, Agency Management, people leadership, contact center, and US client-facing experience.
Apply now and take your next step in insurance operations leadership.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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