Technical Support Executive / Customer Service Executive | International Voice | Hyderabad

Gratitude Inc

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3 weeks ago

Technical Support Executive / Customer Service Executive | International Voice | Hyderabad

1-5 Year(s)

Hyderabad

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Job Description

Key Skills

Customer Service Technical Support BPO Voice Process International voice Process Strong English Communication Skills

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Job Title : Technical Support Executive / Customer Service Executive | International Voice | Hyderabad

Job Description :

We are hiring Technical Support Executives and Customer Service Executives for an International Voice Process in Hyderabad. Candidates with experience in International Technical Support or International Customer Service are encouraged to apply.

The role involves delivering outstanding customer support, resolving technical and service-related issues, ensuring first-call resolution, and maintaining high customer satisfaction.

Location: Hyderabad
Experience: 1–5 Years

Key Responsibilities

Handle inbound customer queries via voice support.
Provide technical support and troubleshoot customer issues.
Deliver first-call resolution whenever possible.
Document customer interactions accurately in the CRM system.
Diagnose issues through effective questioning and problem analysis.
Meet SLA, quality, productivity, and customer satisfaction targets.
Maintain excellent customer experience while adhering to company policies.
Escalate complex issues appropriately and follow up until resolution.

Required Qualifications

Graduate (Mandatory).
International Voice experience in Customer Service or Technical Support.
Excellent verbal and written English communication skills (CEFR B2/C1 preferred).
Strong analytical, troubleshooting, and problem-solving skills.
Good computer knowledge and CRM experience.
Immediate joiners only (Notice Period: 0 Days).

Required Skills

International Voice Process
Technical Support
Customer Service
Troubleshooting
Excellent Communication Skills

Important Notes

Former and current TCS/Tata employees are not eligible to apply.
PAN and DOB are required to create an employee profile

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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