URGENT!! - SME Technical Support Hyderabad

Gratitude Inc

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10 hours ago

URGENT!! - SME Technical Support Hyderabad

2-6 Year(s)

10 - 15 Thousand p.m

Hyderabad

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Job Description

Key Skills

Adobe suit B2 & above communication skills Strong written and verbal communication- English prior experience or knowledge in software/creative tools troubleshooting technical support

7 candidate(s) have already applied for this Job. Apply now

TCS is hiring an SME for Technical Voice Support in Hyderabad. The role requires strong product knowledge, especially in Adobe products, along with the ability to support agents through knowledge transfer, refreshers, and technical guidance. The candidate should be confident in handling advanced technical queries and explaining solutions clearly to global customers.

Must-Have Competencies

Deep Adobe Product Expertise – Strong functional knowledge of Adobe products with the ability to handle “how-to” and advanced technical queries

Minimum 3–4 Adobe products knowledge required

Knowledge Transfer & Enablement – Ability to coach agents, conduct refreshers, and simplify product knowledge into agent-friendly guidance

B1/B2-level Voice Communication – Able to explain technical concepts and “how-to” steps to global customers with confidence and structure

Good-to-Have Competencies

Training / TTT Exposure – Experience attending KT or Train-the-Trainer sessions from clients

Training & Knowledge Sharing Experience – Prior experience conducting trainings, refreshers, KT sessions, or agent coaching will be an advantage

Preferred Candidate Profile

Experience in technical support voice process

Strong troubleshooting and product guidance ability

Good coaching and mentoring skills

Strong verbal communication for international customer handling

Ability to support floor teams with process and product knowledge

**Ex TCS employees & Recent applicants not eligible**

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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