Customer Support Specialist (Australian Voice & Blended Process)
Gratitude IncCustomer Support Specialist (Australian Voice & Blended Process)
Job Description
Key Skills
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As a Customer Support Specialist, you will manage incoming inquiries via calls, emails, and chats, assisting customers with billing, product details, and issue resolution in an Australian voice and blended process.
Responsibilities:
- Respond to customer inquiries across calls, emails, and chats.
- Handle billing adjustments and account modifications.
- Escalate complaints as per company policy.
- Provide clear product information and troubleshoot service disruptions.
Qualifications:
- Bachelor’s degree with 0-2 years in a call center environment.
- Strong communication skills, especially in Australian voice etiquette.
Role
Customer Service Executive
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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