Delivery Manager - Supply Chain Management | Order Management

Gratitude Inc

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10 hours ago

Delivery Manager - Supply Chain Management | Order Management

9-12 Year(s)

Bengaluru

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Job Description

Key Skills

Process Management order management team leadership Customer Focus supply chain management Client Relationship Management Sales Order Management Customer Focus SLA / KPI Management

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Delivery Manager – Supply Chain Management

Location: Bangalore
Experience: 9–12 Years
Employment Type: Full-Time

Job Summary

We are looking for an experienced Delivery Manager – Supply Chain Management to lead end-to-end Supply Chain and Sales Order Management operations. The ideal candidate will have strong expertise in client delivery, Sales Order Management (SOM), team leadership, operational excellence, KPI management, and process improvement. This role requires managing client relationships, driving operational performance, ensuring SLA compliance, and leading high-performing teams in a fast-paced global environment.

Key Responsibilities

Lead end-to-end Supply Chain Management and Sales Order Management operations.
Act as the primary point of contact for clients and ensure seamless service delivery.
Build and maintain strong client relationships through governance calls, QBRs, MBRs, and performance reviews.
Lead, mentor, recruit, train, and develop high-performing teams while managing performance and attrition.
Own operational KPIs and drive continuous improvement to enhance productivity, quality, and customer satisfaction.
Manage day-to-day process delivery while ensuring adherence to SLAs and business objectives.
Drive process excellence, automation initiatives, and operational transformation projects.
Ensure audit readiness, quality standards, compliance, and risk mitigation across operations.
Oversee contract administration supporting day-to-day Supply Chain activities.
Analyze operational metrics, identify improvement opportunities, and implement corrective actions.
Align operational execution with business priorities while delivering exceptional customer service.
Foster a culture of accountability, innovation, and continuous improvement.

Required Skills

Supply Chain Management (SCM)
Sales Order Management (SOM)
Order Management
Customer Focus
Client Relationship Management
Team Leadership & People Management
KPI & SLA Management
Process Excellence & Continuous Improvement
Stakeholder Management
Governance & Compliance
Risk Management
Process Automation
Excellent Communication & Presentation Skills

Preferred Qualifications

9–12 years of experience in Supply Chain Management, Sales Order Management, or Operations Delivery.
Strong understanding of end-to-end Supply Chain processes and Sales Order lifecycle.
Experience managing client-facing operations and global delivery teams.
Knowledge of ERP systems such as SAP or Oracle is an added advantage.
Strong analytical, problem-solving, and decision-making skills.

Eligibility Criteria

Former TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Role

Purchase/Vendor Development Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Purchase / SCM

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