FP&A Analyst Customer care MNC-B.P.O./B.P.S.
Gratitude IncFP&A Analyst Customer care MNC-B.P.O./B.P.S.
Job Description
Key Skills
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Role/Skill: FP&A Analyst
Location: Noida
Years of experience: 3-5 years
Band: BPO 3
Role Summary / Scope
Supports budgets, forecasts, variance analysis, KPI packs, draft commentary
Key Responsibilities
• Support preparation of budgets, forecasts, and periodic financial outlooks ; perform variance/trend analysis across revenue, cost, margin, and capex
• Month End close packs - Preparation and reconciliations including commentary for review with Finance Partners
• Reconcile FTE month end working file with close call pack data
• FP&A reporting to monitor and report joiners, transfers, conversions, and leavers
ensuring line management and cost centre structures are accurate.
• Monthly variance analysis to support close process, focusing on labour base financials, investigating any anomalies, and resolving remedial actions with GL teams as appropriate.
• Run month end downloads for close reporting and ad hoc requests as needed
throughout the month using Oracle
• Maintain KPI packs/dashboards; MIS Reports; identify anomalies; support root‐cause analysis.
• Draft management commentary and consolidate inputs for Leads/Managers.
• Ad-Hod FP&A support where needed.
• Exposure to Power BI/Cognos and TM1 will be an added advantage.
Must Have Skills
• Financial Reporting & Variance Analysis
• Advanced Excel & Data Analysis
• Budgeting & Forecast Support
Good to Have Skills
• Power BI / Tableau
• ERP Systems (SAP / Oracle / Workday)
• Basic Financial Modeling
• SQL / Data Handling
• Process Automation Exposure
Education & Certification
• Bachelor’s Degree in Accounting / Finance (Mandatory)
• MBA (Finance) / CA Inter / CMA Inter (Preferred)
**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**
Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- How would you handle an irate customer?
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