MANAGR/ SENIOR MANAGER - PROCESS EXCELLENCE

Gratitude Inc

745 Views

19 hours ago

4-7 Year(s)

₹ 6 - ₹ 12 Thousand p.a

Indore, Mumbai

Job Description

Key Skills

Project management Stakeholder Process Excellence Skills Six Sigma Certification PMP inbound and outbound process

3 candidate(s) have already applied for this Job. Apply now

MAIN RESPONSIBILITIES /ACCOUNTABILITIES:

▪ Certified lean Six Sigma Black Belt

▪ Should have expert knowledge be Six Sigma and Lean Techniques

▪ Experience in Project management, preferably PMP or Prince

▪ Must have in-depth knowledge of Business Process Mapping and Modeling (Business

Process Re-engineering)

▪ Knowledge in RPA opportunity identification and deployment

▪ Ability to build and drive Transformation road maps across large estates by seeking

stakeholder buy ins and clear ROI showcasing.

▪ Bachelors or higher education degree with overall 7-12 years’ experience with

minimum of 4-7 yrs of experience in Process Improvement(PEX) role

▪ Should have completed 3-5 Projects across different verticals as Project Lead and

mentored >5 Projects across different verticals

Should have worked on multiple client (International & domestic) collaborated project (client

engaged).

Information Security:+

General Security Responsibilities:

▪ Adhering to Information Security Policies and Procedures of IGS

▪ Ensuring compliance to Information Security Policies and Procedures.

Specific Security Responsibilities:

▪ Ensure reportees comply with the security policy and procedure of

IGS

▪ Understand and Comply with Information Security Policies and

Procedures, and report all security incidents.

▪ Ensure the audit non-compliances are fixed within the stipulated

timelines.

▪ Protect information entrusted to you.

▪ Follow the information labeling and handling procedures based on

the classification level of the asset.

▪ Follow the Clear Screen and Clear Desk Policy.

▪ Adhere to the Internet Code of Conduct, email usage policy and

customer information and data security policy.

▪ Comply with the Non Disclosure Agreement.

CLIENT SPECIFIC / ORIENTED:

▪ Active participation in WBR/MBR/QBRs with internal stakeholder &

clients

▪ Represent PEX during client / internal review calls and handles

escalations

▪ Manages Client expectations and ensures Client satisfaction.

QUALIFICATION: Graduate from a recognized Institute or University.

DESIRED YEARS OF EXPERIENCE: 7- 12 years

DESIRED INDUSTRY EXPOSURE: Minimum 4-7 years of work experience in BPO / Banking / Healthcare / FNA operations

DESIRED ROLE EXPOSURE: The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget. Key responsibilities include:

▪ Enhance process capability from the current base-line through process improvement

methodologies

▪ Analyze current operations to identify new project opportunities and financial benefits.

Determine key drivers to meet the business objectives.

▪ Develop and implement appropriate metrics, dashboards and systems to sustain gains

and promote Process Excellence activity and a continuous improvement culture for

aligned vertical

▪ Manage overall Lean Six Sigma capability building strategy for the site/client, to

take Green Belt training classes.

SKILLS PROFICIENCY REQUIRED: (HIGH / MEDIUM/)

Computer Skills:

▪ Familiar with Windows Operating Systems

▪ Proficient in MS Office

▪ Familiar with Minitab

High

PROCESS ABILITIES

COMPETENCIES

CRITICAL FOR THE

ROLE (BEHAVIORAL):

Skill: Enabling People Performance, Communication and Networking ,Team Leadership, Leading Change, Coaching and Mentoring, Ownership and Accountability for Results, Customer Focus(Internal & External), Decision-making

Role

Assistant Manager/Manager (Technical)

Timings

Day Shift ()

Industry

Telecom / ISP

Work Mode

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Cynthia Imhansoloeva

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₹ 2 - ₹ 5 Thousand p.a

Bangalore, India

Details