O2C Analyst – End-to-End Operations & GST/TDS

Location: Kolkata
Experience: 1–7 Years
Band: BPO 1/2/3
Salary: Up to ₹9 LPA
Job Code: 435433
Work Mode: 100% Work from Office

Job Summary

We are looking for skilled Order to Cash (O2C) professionals to manage end-to-end accounts receivable operations, including order validation, billing, collections, cash application, debit and credit notes, refunds, reconciliations, and month-end closing activities.

The ideal candidate should have hands-on experience with SAP, Microsoft Excel, Indian accounting practices, GST, and TDS. The role requires strong analytical skills, attention to detail, and the ability to resolve billing and payment discrepancies while ensuring compliance with statutory regulations and internal policies.

Key Responsibilities

• Manage end-to-end O2C and accounts receivable operations, ensuring accuracy and timely processing.

• Validate customer orders, generate invoices, and ensure correct GST application and statutory e-invoicing compliance.

• Process debit notes, credit notes, refunds, and customer payment adjustments.

• Perform cash application, payment allocation, collections follow-ups, and outstanding receivables monitoring.

• Prepare AR ageing reports, Daily Sales Reports, overdue reports, and other MIS reports.

• Support GST and TDS adjustments, account reconciliations, and month-end closing activities.

• Investigate and resolve billing discrepancies, payment disputes, and customer account issues.

• Maintain accurate financial records, supporting documents, SOPs, and process flows.

• Ensure compliance with Indian accounting standards, GST/TDS regulations, internal controls, and audit requirements.

• Use SAP and Microsoft Excel for transaction processing, data analysis, reconciliation, and reporting.

• Identify opportunities for process improvement, automation, and increased operational efficiency.

Additional Responsibilities for BPO3

• Handle complex billing escalations, payment disputes, and high-value customer accounts.

• Manage high-volume transactions and ensure adherence to SLAs and KPIs.

• Drive continuous improvement initiatives and collaborate with cross-functional teams.

• Mentor junior team members and support process standardization and automation initiatives.

Required Qualifications and Skills

• Education: B.Com (Hons.), M.Com, MBA in Finance, CA Inter, or ICWA Inter.

• O2C/Accounts Receivable: Relevant experience in Order to Cash, billing, collections, cash application, or accounts receivable.

• SAP/ERP: Working knowledge of SAP and other relevant ERP systems.

• Accounting & Taxation: Understanding of Indian accounting practices, GST, TDS, and statutory compliance.

• Microsoft Excel: Strong Excel skills for reporting, reconciliation, and data analysis.

• Analytical Skills: Ability to identify discrepancies, investigate issues, and resolve payment-related problems.

• Communication: Good verbal and written communication skills for customer and stakeholder coordination.

• Documentation: Experience maintaining reconciliations, MIS reports, SOPs, and audit documentation.

• Work Location: Willingness to work 100% from the office in Kolkata.

Preferred Qualifications

• Experience in manufacturing, retail, technology, or other high-volume transaction environments.

• Exposure to O2C automation, process optimization, and AI-driven solutions.

• Strong stakeholder management and problem-solving skills.

• Experience handling escalations, mentoring team members, and driving process improvements for senior-level positions.

Important Eligibility Criteria

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

Ideal Candidate: A detail-oriented finance professional with hands-on O2C or accounts receivable experience, SAP proficiency, and a good understanding of GST, TDS, billing, collections, and financial reporting.