Senior Quality Manager
Gratitude IncSenior Quality Manager
Job Description
Key Skills
100 candidate(s) have already applied for this Job. Apply now
RESPONSIBILITY
1. Driving high performing teams
2. Analyzing &; reporting key contractual metrices
3. Leading monthly / quarterly business reviews with the customer
4. Assisting the solutioning team with domain insights / Creating solutions for businesses
5. Business Acumen &; results driven execution
REQUIRED TECHNICAL SKILLS
+ Six Sigma Black Belt certification from an industry leading institute / program.
MUST HAVE
+ Deep domain knowledge on US healthcare Payer functions
+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.
+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.
+ Partner with cross functional teams to identify improvement opportunities and develop project charters.
+ 3+ years of experience in process improvement, operations excellence, or quality management.
+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).
+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.
GOOD TO HAVE
+ Soft Skills & Leadership Strengths
Role
Product Development Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Production / Service Engineering / Manufacturing / Maintenance
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Lead MDM
Gratitude Inc10 - 15 Year(s)
100 - 120 Thousand p.m
Pune, India
Voice Customer Service
Gratitude Inc1 - 12 Year(s)
50 - 65 Thousand p.m
Mumbai, India
Customer Service Executive- International Voice
Gratitude Inc1 - 30 Year(s)
55 - 60 Thousand p.m
Hyderabad, India
Success Factors and HRO Team Lead
Gratitude Inc5 - 8 Year(s)
70 - 75 Thousand p.m
Mumbai, India
1 - 10 Year(s)
45 - 60 Thousand p.m
Hyderabad, India
5 - 8 Year(s)
Confidential
Mumbai, India
TSR International Voice in a Leading BPO
Gratitude Inc1 - 10 Year(s)
50 - 75 Thousand p.m
Pune, India
Mortgage Underwriter
Gratitude Inc6 - 12 Year(s)
75 - 100 Thousand p.m
Pune, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Mumbai, India
WFA Processor
Gratitude Inc2 - 4 Year(s)
50 - 65 Thousand p.m
Chennai, India