Team Leader | International Sales/Retention/Collections

Gratitude Inc

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9 hours ago

Team Leader | International Sales/Retention/Collections

3-5 Year(s)

Mumbai

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Job Description

Key Skills

Team Leader

53 candidate(s) have already applied for this Job. Apply now

About the Role

We are hiring an experienced Team Leader to lead and drive performance in an International Sales, Retention, or Collections process. The role involves managing a team, handling customer escalations, coaching advisors, and ensuring operational and performance targets are consistently achieved.

Qualifications

Minimum SSC (10th Pass) or higher
3+ years of Team Leader experience in International Sales, Retention, or Collections
Strong communication, leadership, and people management skills
Experience handling escalation calls and resolving complex customer issues
Proven track record of achieving performance targets and earning incentives

Benefits

Salary up to ₹8.5 LPA
5-day work week
2 weekly offs
Virtual interview process
Opportunity to lead high-performing international teams

Eligibility

Only candidates with relevant International Team Leader experience in Sales, Retention, or Collections will be considered.
Must be willing to work U.S. Night Shift.
Employment verification is mandatory for all previous employers.
Candidates must provide Offer Letter, Payslips, and Bank Statement for every organization listed in their employment history.

Apply Now

If your profile reflects the non-negotiable qualifications, send your updated CV for review.

Please include the following details:

Highest Educational Attainment
Years of Team Leader Experience (International Sales/Retention/Collections)
Current Team Size Managed
Experience Handling Escalations (Yes/No)
Current/Last CTC
Expected CTC
Notice Period
Current Location
Willingness to work U.S. Night Shift
Availability of employment documents (Offer Letter, Payslips, and Bank Statements for all previous employers)

Role

Account Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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