Associate – Interpretation Support

About the Role

We are hiring Interpretation Support Associates fluent in Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between healthcare professionals and patients based in the US.

The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Cantonese-speaking patients. This role requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations professionally.

Key Responsibilities

• Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English and Cantonese speakers.

• Interpret healthcare-related conversations involving doctors, medical staff, patients, insurance, and other support scenarios.

• Accurately interpret messages without adding, omitting, summarizing, or changing the speaker's meaning.

• Maintain a first-person interpretation style for clear and natural communication.

• Maintain appropriate tone, pace, pronunciation, and clarity throughout calls.

• Handle sensitive, stressful, urgent, and emergency healthcare conversations calmly and professionally.

• Remain neutral and unbiased and avoid providing personal opinions, suggestions, or advice.

• Maintain strong terminology knowledge related to healthcare, medical services, insurance, and OPI use cases.

• Follow interpreter protocols, company policies, confidentiality requirements, and professional ethics.

• Attend mandatory training, quality reviews, coaching sessions, and feedback discussions.

• Improve performance based on QA evaluations and supervisor feedback.

• Maintain reliable attendance and schedule adherence.

• Work independently in a remote environment while maintaining communication with supervisors and team members.

• Follow privacy, confidentiality, and data protection requirements.

Required Skills

Language Skills

• Strong fluency in Cantonese.

• Advanced English fluency, preferably B2+/C1 level.

• Strong speaking, listening, reading, and comprehension skills.

• Ability to understand cultural and linguistic differences.

• Clear pronunciation and professional communication.

Interpretation Skills

• Excellent listening and memory retention.

• Ability to interpret accurately and completely.

• Strong attention to detail.

• Ability to maintain meaning-for-meaning interpretation.

• Ability to understand different accents, tones, and speaking speeds.

• Ability to adapt quickly to different call types and scenarios.

Professional Skills

• Calm and professional demeanor.

• Strong confidentiality and ethical awareness.

• Neutral and unbiased approach.

• Ability to work independently from home.

• Reliable attendance and strong shift discipline.

• Ability to handle sensitive medical and emergency conversations professionally.

Eligibility

• High School Graduate, SPM, Diploma, or Bachelor's Degree.

• Freshers and experienced candidates can apply.

• Candidates with experience in interpretation, translation, healthcare, customer service, contact centers, BPO, media, or journalism are preferred.

• Comparable professional experience may also be considered.

• Must be fluent in Cantonese and English.

• Must be comfortable working permanent night shifts.

• Must be able to work from home with a stable internet connection.

• Candidates should have a quiet and private work environment suitable for handling confidential healthcare conversations.

Work Setup

• Work Mode: Work From Home

• Working Days: Monday to Friday

• Weekly Off: Saturday and Sunday

• Shift: Permanent Night Shift

• Shift Timings: 9:00 PM–6:00 AM / 10:00 PM–7:00 AM

• Contract: 6 months + 12 months renewable