Chat Support Representative (Vietnamese Speaker)

Gratitude Inc

2276 Views

2 months ago

Chat Support Representative (Vietnamese Speaker)

0-2 Year(s)

3 - 4 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Vietnamese

2 candidate(s) have already applied for this Job. Apply now

Job Title: Chat Support Representative (Vietnamese Speaker)

Salary Range: RM3,700 - RM4,000

Job Description:

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Representative. This role requires proficiency in both English and Vietnamese, as well as a commitment to providing exceptional customer service through chat support. If you meet the qualifications below and are passionate about delivering outstanding customer experiences, we invite you to apply.

Qualifications:

Bachelor’s Degree holder with a valid passport for the next 14 months.

Must be located in Vietnam.

Minimum of 1 year of experience in customer service, specifically in handling chat support, emails, inbound and/or outbound calls.

Excellent English communication skills, both written and spoken.

Ability to work on a rotational shift 24/7, including weekends and holidays.

Responsibilities:

Respond promptly and professionally to customer inquiries through chat support.

Provide accurate information and assistance to customers regarding products or services.

Handle customer issues and complaints with empathy and efficiency.

Collaborate with other teams to ensure timely resolution of customer concerns.

Maintain thorough and up-to-date knowledge of products and services.

Work effectively in a fast-paced and dynamic environment.

Role

Chat Support Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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