Customer Service (Mandarin + English) DOJ 26th Aug

Gratitude Inc

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2 months ago

Customer Service (Mandarin + English) DOJ 26th Aug

2-3 Year(s)

Kuala Lumpur (kl sentral)

Job Description

Key Skills

Mandarin Proficient in the Mandarin language Have experience at least 2 years in inbound calls exclusive to Mandarin customers mandarin + english speaker diploma degree

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Title - Customer Service Advisor

DOJ - 26th Aug

Location - KL Sentral

Salary - "RM4000 + KPI Allowance max up to Rm300 + Night Shift Allowance Rm320

(May request more, based on previous payslips - only max to RM4300)"

Eligibility - Graduate / Diploma with min 2 years exp in Customer Service. Must be able to able to read, write and speak traditional and simplified and traditional mandarin.

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and Mandarin

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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