Customer Success Specialist (Japanese Speaking)
Job Description
Key Skills
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About this Opportunity
Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platform. Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisement and promotions.
Responsibilities
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggest solutions.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
Requirements
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team.
- Excellent written and communication skills in native and English language
- Basic knowledge on Social media platforms as well as Computer operations
Preferred Qualifications
- Fluent English Must / One of Japanese (JLPT N2 or higher).
- Inbound calls, email and chat support experience as an advantage.
- Have exceptional grammar typing accuracy skills – experience with business communication.
- Patience when handling tough cases.
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
- Flexible in shifting schedule
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
Advertising / PR / MR / Events
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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